Process
Maximize performance at the individual and company level.
Workforce management often faces a series of issues from mundane scheduling to mapping the same by the requisite skill sets.
This often results in the failure to deliver required outcomes.
Our Approach
Our model works on the basis of an algorithm as well as multiple sources from the data lake through which we not only offer scheduling but also map competencies to best suit the schedules.
We provide automated staffing of agents but also an Hour of the Day/Day of Week wise minimum-skill requirements defined, as well as agent competencies mapped to schedules.
Based on the insights from the data lake we provide personalized enablers, in real-time, to the agents and supervisors such as KPI dashboards to improve, manage and maintain performance.
