The CX Edge

IngeniHire uses AI to search and rank candidates vis-à-vis requirements and uses automated proctored assessments to select the best of the breed. Using a curated multimedia learning experience, IngeniLearn increases throughput, builds a predictive success model and creates  highly proficient remote and physical agents. IngeniQ uses automation along with robust sampling systems and predictive models to go beyond a measurement tool and focus on systemic improvements. The focus is on defect prevention rather than defect reduction. IngeniFlow works through an algorithm and the data-lake providing not just automated staffing but also matching skill requirements to the schedules. IngeniLens provides insights on multiple KPIs, which allows for comprehensive and holistic improvements

If you want to build a brand that gets people really excited you need to build the best customer experience platform. This doesn’t have to be a distant dream, for we believe, that the future surrounds us now with new ideas, technologies, processes and talent. All one has to do is partner with a team of ingenious and innovative people who are aligned to your vision.

Customers want to be engaged in the best possible manner through omni-channels – voice, e-mail, chat, the website, applications, social media and the community. And they want you to understand their preferences, values, lifestyles and aspirations. If you don’t they won’t even know that you are engaging them.

We combine deep domain expertise, human insight, technical knowledge and years of outsourcing experience to offer solutions that will make every Customer Experience interaction, every moment of truth a truly delightful experience.