Why Us
Our models
Keep up with the new world of working.
Our Strategy is to reimagine the key pillars of outsourcing in order to redefine the customer experience of the future.
IngeniHome
Work from Home is here to stay and has become the new normal for many of your outsourcing requirements. IngeniHome is an ingenious 100% “Anytime Anywhere” Work from Home solution.
With IngeniHome, indeed Geography has become History. IngeniHome is a carefully crafted “Work from Home” solution for your customer experience and backend requirements. In this model, all interactions or transactions are meticulously managed by our IngeniCX ambassadors from the comfort of their home-pods, as our support teams carefully monitor every detail and data point of these interactions, powered by a centralized state-of-the-art IngeniCX Command Center that intervenes as required to improve your brand’s customer experience.
So, why IngeniHome?
How does IngeniHome benefit your organization?
Simple, we build ingenuity into your Customer Experience strategy.
RAPID DEPLOYMENT: Rapid deployment and administration to seamlessly integrate work from home to your CX strategy. IngeniHome allows us to scale rapidly both in terms of infrastructure and people.
TALENT: Instead of depending on associates within a particular city, we can tap a much larger pool of talent for faster and better hiring, coupled with our multimedia/multimode curated learning produces extremely proficient virtual teams.
BUSINESS INTELLIGENCE AT YOUR FINGERTIPS: We continually produce, process, analyze and provide seamless information/feeds, thereby generating operational and business intelligence. This means highly personalized feed for our CX managers or coaches with a curated flow of business data, KPI, service levels and relevant information/feeds. This is synchronized every step of the way towards your customer experience goals, enhancing your customer experience quotient while also reducing the cost of servicing.
COMPREHENSIVE SECURITY & COMPLIANCE: Our state-of-the-art data security system ensures that only the right person has access to data and that the data is safely handled by the person. We’ve built features like biometric authentication, object detection, and more to remotely manage, monitor and interact with team members working in their home pods.
IngeniFlexi
IngeniFlexi is a Home plus model wherein a certain percentage of operations is located at a strategic physical office. This is a hybrid model wherein some of your processes could be centralized while the majority of the business could utilize the benefits of the IngeniHome model.
This model employs the best of both the worlds – the conventional and the futuristic world. A center of excellence created at the physical office and cloned exponentially to an “Anytime Anywhere” IngeniHome model.
