the future
happens here with
tomorrow built today.
Our Why
Ours is a leading-edge approach to shape the Outsourcing of tomorrow by forming new ways to utilize human and technological capabilities while redefining customer and business experiences.
When ingenious innovation meets inspired individuals, tomorrow’s world is built today.
Our Promise
We offer solutions that will make every Customer Experience interaction, every moment of truth, truly delightful so as to realize valuable business outcomes.
Our Approach
We align ourselves with the new world of working to ensure speed, scale and efficiency through our proprietary modes of IngeniHome and IngeniFlexi.
How we do it
We build ingenuity into your Customer Experience strategy real-time with intelligence and insight to enhance your customer experience quotient while reducing the cost of service.
Recruitment
Our intelligent recruitment engine helps source, screen and assess candidates for seamless, faster, smarter and better hires.
Learning
Our learning experience develops highly skilled agents with faster proficiency to deliver better results.
Quality
Our Quality system, based on one of the industry best standards of Customer Engagement, helps you avoid common industry pitfalls.
Workforce Management
Our model pools data from multiple sources to not only offer scheduling but also map competencies to best suit the schedules.
Operational Analytics
Our integrated analysis enables multi-faceted views of not just one but multiple interrelated KPIs.
Technology & Security
Our cutting-edge technology platforms make us 100% committed to protecting mission-critical information every day.